What's New?     Transaction Pro Importer 6.0! Windows 10 Compability, Custom Color Schemes, Payee alias matching and bank/credit card statement import are some of the new features. Check out our blog for tips and tricks.  Watch our YouTube training videos.  Need Technical Support? Visit our support page.  Happy 10th Birthday Transaction Pro Importer! Over 35,000 users and millions and millions of transactions imported! With Intuit Gold Developer Status, 15 years of QuickBooks developer experience and over 35,000 satisfied customers, why take a chance with your accounting data? Get the best data import/export tools from Baystate Consulting and start spending your time focused on your business, not on data entry.
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Don't trust your critical accounting data to risky IIF import tools!

Using IIF transaction import tools can corrupt your QuickBooks data file. Intuit will not support any issues created by using IIF transaction imports. All our tools use the Intuit approved method which is the QuickBooks SDK (software development kit).
Click here for details

 

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  Support Resources & Policies  
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Support requests are handled during normal business hours, 9:00am to 5:00pm EST (GMT -5 hrs). We are closed on US Federal Holidays.

Frequently Asked Questions (FAQ's)

I purchased your product and didn't receive the download email.

How do I get support for the product I purchased?

I need phone/remote support. How do I receive this?

I got a new computer and need to move my license.

I'm having other licensing issues/errors when I start my product.

Are there any training videos for your products?

Where can I find tips and tricks for using your products?

Did you purchase one of our products and didn't receive an email from us with download and registration instructions?
CLICK HERE TO RETRIEVE IT FROM THE WEB.
 
Free Web Based Support - Visit our SUPPORT FORUM
Please note our support forum is always free to view and post your questions. The majority of your questions are probably addressed in the FAQ sections of the forum. You can access the forum at www.baystateconsulting.com/forum. We do our best to try to answer your questions quickly, so you can get your job done.
 
Email Support - Included for 30 Days from activation
If you prefer not to post your question to the online support forum and are within 30 days of your activation date, you may alternately send your question to support@transactionpro.com. Please include the following when sending your email:

1. Product name
2. QuickBooks Country, version and year (e.g. US 2013 Premier)
3. File you are trying to import (if using Transaction Pro Importer)
4. Map file which has an extension of dat and its location is indicated at the top of the Transaction Pro mapping screen in red (if using Transaction Pro Importer)
5.  Settings.txt file which is located in c:\my documents\01 Transaction Pro Importer 5.0 (for desktop versions of QuickBooks) or c:\program files\01 Transaction Pro Import Wizard QBOE Edition (for QuickBooks Online)
6. Screen shots of any error messages that you are receiving (How to capture a screen in Windows)
 
Phone Support - NOTE THERE IS NO FREE PHONE SUPPORT.
YOU MUST EITHER EMAIL SUPPORT IF WITHIN 30 DAYS OF ACTIVATION OR USE THE SUPPORT FORUM LINK BELOW. IF YOU WANT TO PURCHASE PHONE SUPPORT GO HERE AND PURCHASE A SUPPORT INCIDENT. YOU WILL BE CONTACTED DURING NORMAL BUSINESS HOURS FOR A TIME IN WHICH WE WILL CALL YOU AND LOGIN TO YOUR COMPUTER IF NECESSARY.

 
Training videos for our products can be found on our YouTube channel here: http://www.youtube.com/baystateconsulting
 
Useful Tips for using our products can be found on our blog here: http://blog.baystateconsulting.com/
 
Product Licensing Related Issues

If you received a new computer
you can transfer the license from your old computer to your new computer following the instructions in the help file under product activation/activate a different computer. 

If you are receiving error messages related to activation first try deactivating the current computer and then activating it again. Often times registry cleaners will wipe out the product activation from your computer. See the help file under product activation/activate a different computer. Otherwise please send an email to support@transactionpro.com with the following information:

1. Email address used to purchase the product
2. Product purchased
3. A description of any hardware or software changes made to this computer since you last used the product.
 
PLEASE READ: While we try our best to answer your question quickly (often within hours), please respect the fact that it may take up to 48 hours to respond to your support questions posted to the forum and sent to us via email. If you have a critical situation that needs immediate attention, you need to purchase a Premium (Paid) support incident. See details below.

Please note: Standard (Free) support is only available via the online support forum and via email (if within 30 days of purchase) If you need phone support, you must purchase a support incident below.
 
Premium Support - Paid Phone Support (per incident)
Premium support is charged per incident. The minimum charge is $125 per incident. Before receiving support you must first purchase a support incident by clicking the button below. After confirmation of purchase a tech will contact you via email for your phone number and contact information.

Purchase a premium phone support incident ($150.00) by clicking the Buy Now button below

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Paid Annual Email Support
After 30 days from registration you must purchase annual email support. Requests for email support will not be answered unless you are either within 30 days of registration or have purchased annual email support.

Purchase one year of email support ($150.00) by clicking the Buy Now button below

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Sales: sales@transactionpro.com Support: support@transactionpro.com